Grievance Redressal Process

We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future. The Grievance Redressal policy follows the following principles:

• Investors will be treated fairly at all times;
• Complaints raised by Investors will be dealt with courtesy and in a timely manner;
• Queries and Complaints will be treated efficiently and fairly.

The Investment advisor will always work in good faith and without prejudice, towards the best interests of the Investors.

Grievance Redressal Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

• Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Investment Adviser. Alternatively, the Investor may call on +91 7987573460.
• A letter may also be written with their query/complaint and posted at the below mentioned address: Plot No. 10/1 ,2ndFloor 201-202, Radha Krishna Appartment, Block A ManoramaGanj, M.G. Road, Indore, Madhya Pradesh, 452001.
• Clients can also write to the Investment Adviser info@smartmoneyfs.com. The client can expect a reply within 02working days of approaching the Investment Advisor.
• In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575.